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[Choop]

Is today Asshole New Member Day on the forums?

I think it's a bunch of lurkers peeved about our treatment of Onstad is all. Give it a week, they'll be gone. If not, then, welcome all! Try not to break the vase on the entry table, it's a souvenir from our sojourn from Dumbrella, from where we were roundly ejected some months ago.

Chris: thanks for the free entertainment, and the iffy t-shirt I bought. I like your comic strip very much, and wish you success. Our parade is still damp under the collar from the last time you rained on it, and our harshness toward you is merely a protective measure to make sure it doesn't hurt so much should it happen again.

[Chris Onstad]

our sojourn from Dumbrella, from where we were roundly ejected some months ago.

You weren't personally ejected as people, I decided to stop running a forum, and Jeff/Joe/D'oh took up the reins. I took a break from it. Now I am here as a measure against those with moderator power claiming that a "stinker" is male ejaculate. That is squarely not the case.

And quit qvetching about our merchandise. It's top quality stuff. If you received a defective piece, we will refund or replace it in a heartbeat. This is my job, people.

[V-Adore]

And quit qvetching about our merchandise. It's top quality stuff. If you received a defective piece, we will refund or replace it in a heartbeat. This is my job, people.

Does this offer extend to discontinued merchandise? I have a Sanryobuki shirt with a design that at this point is almost entirely shredded, even with regular inside-out washing. (I would assume it was age, but I have several older shirts that are in better shape, and the Rabbit Ambulance shirt I bought at the same time is still pristine.)

[Chris Onstad]

V-Adore, If you think your shirt aged ahead of schedule, then please send it back. We're not in the business of disappointment. We'd be happy to refund or offer store credit.

We sell hundreds of shirts a month and sometimes the ink on one or two isn't perfectly cured. I'm sorry you came across one that might be defective.

[Limmo]

Does this offer extend to discontinued merchandise? I have a Sanryobuki shirt with a design that at this point is almost entirely shredded, even with regular inside-out washing. (I would assume it was age, but I have several older shirts that are in better shape, and the Rabbit Ambulance shirt I bought at the same time is still pristine.)

My almost-instantly-destroyed-by-washing Sanyrobuki shirt went to Goodwill months ago, otherwise I would be making the same request.  No complaints about either Todd shirt, though.  FYI.

[St_Zartan]

At last, a message board thread that allows me to live out my "YOU are the Better Business Bureau" fantasy IN REAL TIME

Take that, Japan

EDIT: Having said that, this forum of generally trustworthy and decent people is / are the reason I never ordered that Prime Time Records t-shirt. I am a guy who does his own laundry and if Sensible People are having their shirts die, an idiot like me would probably destroy such a shirt with My First Laundry Attempt.

[Chris Onstad]

I'm sorry your Sanryobuki shirt didn't age well. Our shirts are the typical 100% cotton, with heat-cured ink, so I don't know why these two appeared problematic. We didn't receive any complaints about them. We want to know if someone gets something that seems defective; this is our livelihood.  

The 15 or so other designs have all aged well, and we receive plenty of happiness from customers. I've got several of them myself and even the fine lines of the Science design have handled the merciless spinning machines.

[Choop]

our sojourn from Dumbrella, from where we were roundly ejected some months ago.

You weren't personally ejected as people, I decided to stop running a forum, and Jeff/Joe/D'oh took up the reins.

No, we weren't personally ejected as people - in fact, I continue to read and post on occasion at Dumbrella. We were ejected from the place we had to discuss Achewood. Why couldn't Jough and JLDunston have been trusted to run the very same Achewood board at Dumbrella that you "decided to stop running" ?

And quit qvetching about our merchandise. It's top quality stuff. If you received a defective piece, we will refund or replace it in a heartbeat. This is my job, people.

I'll kvetch all I want - it's my right as a consumer and my responsibility as a customer. The piece is not defective, it's iffy. I can't wear my science ringer as an outershirt due to the fact that the material is thin and my nipples are clearly visible through it (I may have an issue or two there). Plus, though it fits at the shoulders, it's far too short to have actually qualified as a "Large" which I ordered and the tag says it is.

Let's take the merch talk into a different thread, though, folks. It's entirely inappropriate here.

[V-Adore]

The offer is appreciated, Chris, but honestly, I don't want a refund at this late date, and I have no desire whatsoever for store credit (I doubt there's anything I could use it for, anyway).

Also, I'm hardly blaming you (I understand that some garment quality issues are not under your control and that no standardization of lots of shirts is going to produce a 100% perfection rate), but if there's anywhere we have a right to kvetch about merchandise that wasn't satisfactory for whatever reason, it's here. We got some raw deals; it probably wasn't your fault, and you've done everything reasonably in your power to satisfy us, but, well, a raw deal is a raw deal.

[Chris Onstad]

a raw deal is a raw deal.

No, there is no raw deal as long as the vendor is willing to take care of potentially defective merchandise. Our doors are open.

[AlohaDawg]

Interestingly, this forum has just started to show signs of sucking in the past few days. After a year plus.

Innnnn-teresting.

[andalucia]

Interestingly, this forum has just started to show signs of sucking in the past few days. After a year plus.

Innnnn-teresting.

Not having a computer, it was a day or two since I've last been here, but yeah, this is different and lame.

[AugustWest]

I gotta side with Chris on this one.  He's offering to make it right and standing behind his product.  What else could he do to improve the situation?  Dude can't gin his own cotton, can he?

[V-Adore]

I gotta side with Chris on this one.  He's offering to make it right and standing behind his product.  What else could he do to improve the situation?  Dude can't gin his own cotton, can he?

I am impressed with the offers he's making, yeah. I don't want to imply that I'm in any way criticizing him for it -- the commitment to the product is noble. If I refuse the offer, it's with regrets. (Most of my reluctance to seek a refund is, well, that the shirt I'd be getting refunded for is months old and did get a decent period of use in those months; also, it may well be my fault, or the fault of my college's crappy laundry equipment, that it's become hell of decrepit. I have no desire to scam Onstad out of fifteen bucks for a used T-shirt.)

[AlohaDawg]

Yes it is admirable that he has a policy to take care of people who receive the occasional bad item.

How about he communicates in private to his dissatisfied customers and posts his very reasonable policies on his own site? I mean, do I need to know that Choop has brass nipples that exude acid and destroy shirts? Do I need to picture V-adore in a shredded Sanryobuki T-shirt? Does Jough's bandwidth need to support Chris' business?

Well, maybe the second. Anyhow, my point is that this thread is (to my mind) just plain old doesn't belong anywhere on this board.