You know, it's hard NOT to be like Pat sometimes.
I'm beta testing a video transcoding program called "Lathe" - basically it will take a ripped DVD file or a large avi and re-encode it for portable devices. Its code base is taken from an open source program I've been using for years called Pocket Divx Encoder. So I bought Lathe, and the first version was missing features from the freeware PDE!
I gave them a bug list of a dozen things wrong with the first version, and they fixed all but one of them and put out a new version.
The problem is, the new version created a bunch of new bugs in features that were working properly (or at least, *more* properly) in the previous version!
So I posted a bug list on their forums:
http://www.omniquiti.com/forum/showthread.php?t=116and the developers reply very defensively. They seem to resent that I've found bugs in their software.
I'm also, of course, amazed at the positive feedback they're getting, even from people who post things like "Well, it crashes on me four out of five times, and it messes up the video so the sound is out of sync, but I love it anyway!!!!!"
Anyway, these people are obviously very young and don't have a lot of experience with customer service. But it's like beating your head against the wall to try to get them to even acknowledge an easily repeatable bug or problem with the software. What the hell can you do when you tell them their software burned down your house and they tell you that they like it better that way?