I found this in the help section...
" This page is designed for use with Windows OS and Internet Explorer. If you currently use an older version of this browser you may experience technical difficulties viewing the images and video recording. For your convenience, below we’ve added a link to Microsoft Explorer.
You may download a free copy of the latest version of this browser from here: Microsoft Internet Explorer.
If you don't see the video play after you click on the video icon, then you need to download and install the MP4 codec since the video clips are stored as MP4's. A link is provided at the top of the video screen or you may go to the DIVX web site directly at DIVX Player
If you still cannot see the images and video contact The walk in center at 1235 North Loop West, Suite 600, Houston, TX 77008 to schedule an appointment to view your images and video. You will need your Notice # and Pin # printed on the front of your notice. "